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| 1. | Who is Carova.net? |
| 2. | How do I get started? |
| 3. | How long does it take to get completely set up? |
| 4. | What is in the Welcome E-Mail? |
| 5. | Will I have 24-hour access to my web site via FTP/TELNET (SSH)/POP? |
| 6. | What is the backbone connection speed of Carova.net’s servers? |
| 7. | Do you offer service outside the U.S.? |
| 8. | Does Carova.net offer Technical Assistance? |
| 9. | What is a Virtual Domain? |
| 10. | Who is the InterNIC? |
| 11. | Can I access my domain address with or without the "www"? |
| 12. | Do you offer dial-up Internet access? |
| 13. | Do you handle the domain registration process? |
| 14. | Can I transfer an existing domain to your servers? |
| 15. | How long does it take before my domain name is active? |
| 16. | How do I transfer files to my web site? |
| 17. | Will I have unlimited access to update my pages? |
| 18. | Can I use my account for commercial purposes? |
| 19. | How long does it take to set up a new account? |
| 20. | Can I subdivide my space and resell it? |
| 21. | Can I register additional domains to point to a subdirectory of my main domain? |
| 22. | Can I have additional domains pointing to the same main page of my domain? |
| 23. | Are 3rd level domains available (anyname.mydomain.com)? |
| 24. | Can I have my MX or CNAME records updated? |
| 25. | How can I pay for my account? |
| 26. | Does Carova.net host Adult-Related Web Sites? NO. See below. |
| 27. | Do I have access to my own personal SMTP server? |
| 28. | I'm new to the web. Where do I start? |
| 29. | Do you offer other services? |
| 30. | I need help with MySQL... |
| 31. | What are your server specifications? |
| 32. | Tell me about Network Operations Center (NOC)... |
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| 1. | What is Carova.net?
Carova.net is the Internet solutions division of the The Carova Group. Carova.net, a leader in its industry, serves clients worldwide and brings aboard its unique Internet hosting technology and manpower to ease the complications from hosting and maintaining websites. Top |
| 2. | How do I get
started? Very easy! Sign Up: First, we won't even let you pay us a dime, until you have tried Carova.net out for yourself. Simply, click the "Sign Up" Button up top, and complete the entire form right online. Your account should be activated within 24 hours. Due to abuses by some of the instant and automatic sign up, we have discontinued instant registration. We now verify all the information provided by prospective customers. Once this is complete, we will send you the welcome information. Payment: Simply follow the links on the site to our payment processor. We use PayPal for credit card payments in order to keep costs low.Top |
| 3. | How long does
it take to get completely set up? After your registration is complete, you should receive your welcome e-mail within 24 hours. The e-mail will give you all the information you may need on our Toll-Free technical support, IP Address, FTP information, and other important hosting details you may need. Top |
| 4. | What is in the
Welcome E-Mail? This email tells you how appreciative we are for having you be part of our community. It also gives to you all the pertinent information you will need to put your account into effective use. Your welcome email will also have information on how to contact us 24 hours daily for live support. Top |
| 5. | Will I have
24-hour access to my web site via FTP/SSH(Encrypted TELNET)/POP?
We do not provide SSH access for any of our accounts. You have the extra peace of mind in knowing that other clients on your server do not have command line access to the server. There are no exceptions to this policy. Top |
| 6. | What is the
backbone connection speed of the Carova.net servers?
Our servers consistently rank amongst the fastest and most reliable on the net today. Carova.net has a redundant OC12 (622 MPS each) backbone connection for our servers, to ensure that your site is always up with optimum loading speed. Top |
| 7. | Do you offer
service outside of the U.S.? Yes and we can host any foreign domain extension. All services available to our local clients are made fully available to our international clients. Top |
| 8. | Does Carova.net
offer assistance? Yes, we offer free assistance 24 hours daily to get you setup on the web. Since Technical Support is our number ONE priority, we try to make everything we do efficient. Top |
| 9. | What is a Virtual
Domain? A Virtual Domain means having your own domain name (http://www.yourname.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (you@your-name.com). Top |
| 10. | Who is the InterNIC?
The InterNIC is an independent organization responsible for holding the registration and routing of Internet domain names. Without them it may impossible to maintain order on the Internet. Our registration fee is $40 for the first two years and $20/year thereafter for your virtual domain name. If you decide to transfer your domain over to Carova.net, we will handle all aspects of switching your DNS information and you will not have to pay this fee to us however, you will have to pay for your domain through your registration company. Top |
| 11. | Can I access
my domain address with or without the "www"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer. Top |
| 12. | Do you offer
dial-up Internet access? No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site. You will need to contact an Internet service provider. For a listing of service providers in your part of the world, please contact us via email. Top |
| 13. | Do you handle
the domain registration process for .com, .net and .org domains?
Yes. Once your account is paid for, we handle the entire domain registration process - AT NO ADDITIONAL COST TO YOU OF COURSE. Please DO NOT submit a registration or modification template to the InterNIC as this will only delay the process. Top |
| 14. | Can I transfer
existing domain name to your servers? Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for InterNIC to complete the transfer process. We will provide you with a temporary address so you can mirror the site on our server. All email and web pages will still be accessed from your current site. When InterNIC sends you email telling you the transfer is complete of the there is a 72-hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact your previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site until they update their DNS. Top |
| 15. | How long does
it take before my domain name is active? Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location. Top |
| 16. | How do I transfer
files to my web site? Files must be transferred to the web server via File Transport Protocol (FTP) or through your control panel. If you need further assistance contact us. Top |
| 17. | Will I have
unlimited access to update my pages? You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure. Top |
| 18. | Can I use my
account for commercial purposes? Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize their accounts for commercial purposes as long as they abide by our terms and conditions. Top |
| 19. | How long
does it take to set up a new account? However, your welcome email may be delayed up to 24 hours while we confirm the details of your application.Top |
| 20. | Can I subdivide
my space and resell it? Yes, we do allow you to create subdirectories, which you can use to offer friends or clients space as long as it stays within our terms and conditions. You can have more than one domain on a single account. Top |
| 21. | Can I register
additional domains to point to a subdirectory within my main domain?
Yes, you may do this using a special CGI script. You are allowed to install such a script on your account, however, we do not provide any support for such scripts. Top |
| 22. | Can I have additional
domains pointing to the same main page as my main domain?
Yes, this is totally free, we can have your domain point to your main account or even a subdirectory. This is a great way to expand the marketing of your present business. Top |
| 23. | Are third
level domains available (subdomain.mydomain.com)?
Yes! Use the button on your control panel to activate subdomains. If the feature is not activated for you account, simply drop us an email and we will activate the subdomain feature of your control panel.Top |
| 24. | Can I have my
MX or CNAME records updated? Your MX and CNAME records can be updated. If you use a service such as everyone.net, you will have no problems updating your records. Top |
| 25. | How can I pay
for my account? We accept Check drawn on United States banks, wire transfers, and PayPal. International clients without access to any of these payment methods can contact us for other payment alternatives. Top |
| 26. | Does Carova.net
host Adult-Related Web Sites? No, No, No, No, due to moral, ethical, legal, and logistical concerns our policies strongly prohibit the hosting of sites with adult content. Accounts with adult content will immediately be terminated with no refund to the account owner. Top |
| 27. | Do I have access
to my own personal SMTP server? Yes, this would be mail.yourdomain.com. Top |
| 28. | I'm new to the
web. Where do I start? We will help guide you in the right direction. Contact us and we will help you. Top |
| 29. | Do you offer
other services? Yes, along with our strategic partners we will not only host you site, but develop other internet applications if needed. For help designing your site, please go to Tindell Associates web site. Top |
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